Enterprise

Managed Discord and Telegram
communities.

Fully managed Discord and Telegram communities for brand teams. You work directly with the owners and engineers who build Flake, not a support tier. Everything below is part of the contract, not just a promise on a sales call.

Talk to salesMeet the team
24/7 mod rotation, three regions/99.99% uptime committed/< 30m incident response target

Flake Enterprise

what's included

managed plan

platforms
Discord + Telegram
coverage
24/7, three regions
your team
owners + engineers
term
annual

scope

fully managed Discord and Telegram communities, 24/7 moderator rotation across EU, US, and APAC, with the owners and engineers reachable directly.

commitments

  • incident response< 30 min, sev-1
  • uptime≥ 99.99%, monthly
  • audit logcontinuous → your SIEM
  • DPAsigned before kickoff
  • retention90d on platform, indefinite at your SIEM

next step

We scope the work with your team, agree on pricing, and put it all in writing before kickoff.

sample plan. your scope and pricing are agreed with your team before kickoff.

What you get

Everything in the
managed plan.

Five things that turn Flake into a fully managed service. Each one is handled by a named person and written into your plan, not just promised on a sales call.

  1. 01included

    Managed setup

    We configure the bot to your community, not the demo.

    A setup specialist walks the entire surface with your team: captcha, role gates, welcome flows, bridge routing, automations, escalation paths. We hand back a documented config, not a default template.

    onboarding specconfig doclaunch rehearsal
  2. 02included

    The owners, directly

    No account manager in the middle.

    The people who run Flake own the relationship themselves: weekly review notes, quarterly roadmap input, a direct line for anything load-bearing. The same owners from kickoff to year three.

    weekly reviewroadmap inputshared channel
  3. 03included

    On-call engineering

    A phone number that reaches an engineer.

    When a production issue lands, you reach engineering on the same day, not a tier-1 queue. Incident response target under 30 minutes for severity-1, with a written postmortem.

    IR < 30msev-1 phone linepostmortems
  4. 04co-built

    Custom integrations

    Your CRM, your data lake, your runbooks.

    We build the integrations you need against your real systems: CRM sync, support handoffs, audit pipelines, custom event hooks. Scoped, estimated, shipped against a written spec.

    scoped buildswritten specshared repo
  5. 05available

    Private deployment

    On your VPC, your region, your retention.

    Dedicated infrastructure, region pinning, custom retention. SOC 2 Type II report on file, DPA on request, audit log export to your SIEM. Available for regulated and brand-sensitive deployments.

    SOC 2 Type IIDPA availableVPC peering
The team

You talk to the people
who built Flake.

There is no support tier between you and a fix. When you reach out, you get one of two people: an owner who runs Flake, or an engineer who wrote the code. Either one can change the roadmap or fix what is breaking.

who answerson call
the ownersfounders

The people who run Flake.

Contracts, roadmap, pricing, escalations. When a decision needs an owner, you are already talking to one. No account-manager relay, no "let me take that back to the team."

direct line · business hours, sev-1 anytime

the developerswrote the code

The people who built what you run.

The engineer who reads your incident is the one who can fix it. No tier-1 script, no triage queue retyping your problem into a ticket someone else opens next week.

shared channel · sev-1 page, first move < 30 min

small on purpose. the people who build Flake are the people who answer.

what changes for yourehearsed in onboarding
instead of
  • a tier-1 support script
  • an account-manager proxy
  • a queue triaging your sev-1
  • a handoff to someone who cannot fix it
you reach
  • the owners, directly
  • the engineers who wrote the code
  • one shared channel, no relays
  • a direct line agreed before you sign

SOC 2

Type II report on file

DPA

available on request

VPC

peering supported, eu/us

audit log

continuous SIEM export

How our enterprise plan is different

Enterprise support
that is actually
enterprise.

Many enterprise tiers are just the standard product at a higher price. Ours puts the owners and engineers who built Flake directly in touch with your team.

−typical vendors
+flake enterprise
−"dedicated support" that is really a ticket queue
+the owners and engineers, directly, in a shared channel
−an agent who reads a script and escalates out of sight
+the people who wrote the code, who can fix it on the thread
−an enterprise tier that turns out to be the same product
+a written plan, agreed and signed before kickoff
−SLAs that exist for procurement, not for incidents
+a direct line that reaches engineering within 30 minutes
What enterprise means here

About

flake · 2026

For us, enterprise means a real person who picks up, a plan that is written down, and an owner or engineer who can actually change something. If an enterprise plan is just the regular product with a higher price, it isn't really enterprise.

So we staff this plan the way we'd want it staffed ourselves: an owner who answers and an engineer who can fix it, with no support tier in between. We put everything in writing because the relationship needs to outlast the kickoff call.

The Flake team
Contact sales

Let's set up your
community, properly.

Email enterprise@flake.gg
first reply / under one business day, by a human
DPA / available on request, signed before kickoff
private deploy / supported, scoped over email